Job Requisition: Customer Service Executive - Logistics Department : Customer Service Industry : Logistics / Supply Chain

Key Responsibilities

- Act as the primary point of contact for customers regarding EXIM container & Bulk Cargo Transportation .
- Coordinate with shipping lines, depots, CHA's, and internal operations team.
- Handle booking confirmations, shipment tracking, documentation follow-ups, and status updates.
- Resolve customer queries, issues, and complaints in a timely and professional manner.
- Ensure accuracy in documentation related to BLs, DOs, invoices, and shipping instructions.
- Maintain service-level standards and ensure customer satisfaction.
- Update and maintain shipment records in internal systems.
- Proactively communicate delays, exceptions, or changes to customers.

Required Experience & Qualifications





- 2-3 years of experience in Customer Service within the Logistics/ Freight Forwarding /Transportation .
- Hands-on experience in EXIM container & Transportation operations .
- Solid understanding of logistics processes, shipping documentation, and container movement cycles.
- Excellent verbal and written communication skills .
- Ability to multitask, prioritize, and work under pressure.
- Proficient in MS Office and logistics/ERP systems.

Key Skills & Competencies

- Customer-centric mindset
- Strong coordination and follow-up skills
- Problem-solving and attention to detail
- Professional communication and interpersonal skills
- Team player with a proactive attitude

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Executive(Female) (Faridabad)
🏢 JAYESH LOGISTICS
📍 Faridabad