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Job Description (JD) - Branch Network Team Leader (TL) : Position Title :Branch Network Team Leader (TL) Experience Required :2-6 Years Location :Pune Department :Branch Operations / Network Management Employment Type :Full-Time

Role Summary : Key Responsibilities : Branch Operations Management :

- Monitor and support day-to-day branch operations to ensure smooth functioning.
- Ensure compliance with organizational policies, regulatory requirements, and operational procedures.
- Identify and resolve operational issues impacting branch performance.
- Track branch productivity, service quality, and operational efficiency metrics.

Team Leadership & Development :

- Lead, mentor, and motivate branch staff to achieve business and operational objectives.
- Conduct regular performance reviews, coaching sessions, and team meetings.
- Support recruitment, onboarding, and training of branch employees.
- Foster a culture of accountability, collaboration, and customer-centricity.

Business Development & Sales Support :

- Drive achievement of branch sales targets and key business KPIs.
- Identify opportunities for customer acquisition, retention, and cross-selling.
- Support branch teams in executing sales campaigns and business initiatives.
- Monitor branch performance and recommend improvement strategies.

Customer Experience :





- Ensure high standards of customer service across all branch locations.
- Handle escalated customer concerns and ensure timely resolution.
- Gather customer feedback and implement service improvement initiatives.

Reporting & Analysis :

- Prepare and present branch performance reports and dashboards.
- Analyze business trends, operational data, and customer insights.
- Provide recommendations to improve branch productivity and profitability.
- Maintain accurate records and documentation.

Required Qualifications :

- Bachelor's degree in Business Administration, Commerce, Management, Finance, or a related field.
- 2-6 years of experience in branch operations, retail banking, financial services, sales operations, or network management.
- Prior experience in team handling or supervisory roles is preferred.

Required Skills :

- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Analytical and problem-solving mindset.
- Knowledge of branch operations and compliance requirements.
- Proficiency in MS Excel, PowerPoint, and reporting tools.
- Ability to manage multiple priorities and work under deadlines.
- Strong customer service orientation.

Preferred Qualifications :

- Experience in banking, fintech, NBFC, telecom, retail, or distribution networks.
- Exposure to performance management and branch KPI tracking.
- Knowledge of CRM and operational management systems.

Key Performance Indicators (KPIs) :

- Branch sales achievement.
- Customer satisfaction scores.
- Operational compliance and audit scores.
- Team productivity and engagement.
- Customer acquisition and retention metrics.
- Resolution time for customer escalations.

📌 Customer Service Executive - Customer Service Operations (Pune)
🏢 Tata Communications
📍 Pune