Job Title Customer Service Representative/Manager

Company Overview Glassentials, Say2, Pustkam, and Lorpor function under the Mulzon Technocrats Pvt Ltd banner, a trusted name in architectural glass solutions, premium building materials, custom profiles, and professional installation services. From our base in Ahmedabad, Gujarat, we serve major construction projects across India with reliable lacquered glass, hardware, and tailored products.

Job Summary We are looking for a dedicated Customer Service Representative/Manager to deliver exceptional support, resolve inquiries, and foster long-term client loyalty in the architectural and construction sector. Reporting to operations leadership, you'll ensure smooth interactions from order placement to project completion.

Key Responsibilities

- Address client concerns on glass specifications, Pustkam profiles, Lorpor hardware, pending dues, and installation timelines.
- Coordinate with sales, operations, and suppliers to track shipments, resolve delays, and manage tight project deadlines.
- Maintain accurate customer records, process returns or replacements, and escalate complex issues promptly.
- Gather feedback on services to improve satisfaction and identify upsell opportunities for Glassentials products.




- Prepare regular reports on service metrics, common complaints, and resolution times.
- Support after-hours client needs during critical project phases.

Qualifications and Skills

- Bachelor's degree in Business, Communications, or related field; additional customer service certification is a plus.
- 2-5 years in customer service, preferably in construction materials, glass supply, or B2B environments.
- Strong problem-solving skills with empathy and patience for high-pressure situations.
- Excellent verbal and written communication for drafting professional responses and updates.
- Proficiency in MS Office, CRM systems, WhatsApp Business, and basic inventory tools.
- Based in Ahmedabad, Gujarat; flexible for shift work or occasional site visits.
- Knowledge of architectural glass products and supply chain logistics preferred.

What We Offer

- Competitive salary with performance incentives tied to customer satisfaction scores.
- Secure role in a supportive, family-like team focused on growth.
- Chance to build expertise in high-end architectural projects.

Pay: ₹10,477.91 - ₹31,182.90 per month

Work Location: In person

📌 Customer Service Associate (Ahmedabad)
🏢 Say2
📍 Ahmedabad