Key Responsibilities :

- Handle inbound and outbound calls professionally
- Manage and verify mandate creation processes
- Perform accurate KYC (Know Your Customer) verification
- Resolve complaints and escalate issues when necessary
- Collect and maintain customer feedback for service improvement
- Maintain records of customer interactions
- Follow up with customers to ensure issue resolution
- Coordinate with internal teams for faster resolutions

Requirements :

- Good verbal and written communication skills
- Strong problem-solving and multitasking skills
- Ability to work in a fast-paced environment
- Customer-oriented mindset

Preferred :

- Prior experience in customer support (0-1 year)
- Familiarity with CRM tools is an advantage

Salary : ₹1,20,000 - ₹2,40,000 per year

Benefits :

- Performance bonus
- Incentives

Schedule :

- Day Shift / Rotational Shift

How to Apply : Nagpur, Maharashtra Full time | Fresher to 1 Year

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Service Executive (Nagpur)
🏢 Grin Technologies
📍 Nagpur