Job Description - Customer Service Executive | International Airline Voice Process

Location: Malad (Aspee), Mumbai

About the Role

Key Responsibilities

- Handle inbound customer calls related to airline services and travel queries
- Provide accurate information and resolutions to customers professionally
- Deliver high-quality customer support while maintaining process standards
- Assist customers with bookings, travel-related concerns, and general inquiries
- Manage escalations calmly and ensure customer satisfaction
- Maintain accurate records of customer interactions in the system
- Achieve productivity, quality, and customer service targets

Eligibility Criteria

- Graduate freshers can apply
- Undergraduates must have a minimum of 6 months of experience
- Age Limit: 18 to 30 years
- Excellent English communication is mandatory
- Comfortable working in an International Voice Process setting

Required Skills :

- Excellent verbal and written communication skills in English
- Strong customer handling and interpersonal skills
- Ability to communicate confidently with international customers




- Typing speed of minimum 25 WPM with 90% accuracy
- Ability to work in a fast-paced customer service environment

Preferred Skills

- Prior experience in Customer Service, Airline, Travel, or International BPO industry
- Knowledge of airline reservation systems or travel-related processes
- Ability to handle customer escalations professionally

Work Details

- 5 Working Days
- 2 Rotational Week-Offs
- UK Rotational Shift (9 Hours)

Selection Process

- HR Round
- SHL Bundle Test & Typing Test
- Operations Round

Compensation

Fresher: INR 3,64,200 CTC per annum Approx. INR 25,000 Take-Home per month

Experienced: INR 4,18,000 CTC per annum Approx. INR 29,000 Take-Home per month

Why Join?

- Opportunity to work in an International Airline Voice Process
- Attractive salary package with career growth opportunities
- Exposure to global customer service operations
- Professional and performance-driven work environment

Pay: ₹25,000.00 - ₹29,000.00 per month

Work Location: In person

📌 Customer Service Executive (Malad)
🏢 Glovia Technologies
📍 Malad