Job Title: Customer Support Team Leader (Voice Process)

Company : Aminia Hospitality Pvt. Ltd. Location : Kolkata, West Bengal

Job Type : Full time

Key Responsibilities

- Lead and manage a team of customer support executives
- Handle inbound and outbound customer calls when required
- Ensure achievement of individual and team sales targets
- Monitor team performance and provide guidance and support
- Maintain service quality and customer satisfaction standards
- Resolve customer concerns and escalations in a timely manner
- Train and mentor team members to improve performance
- Prepare basic reports related to team performance and sales

Requirements :

- Minimum 2-4 years of experience in customer support or telesales
- Prior experience in team handling or leadership role preferred




- Strong sales experience with a target-oriented approach
- Good communication skills in English, Hindi, and Bengali
- Basic computer knowledge

Preferred Skills

- Experience in hospitality or food & beverage industry is an advantage
- Ability to work in a fast-paced environment
- Problem-solving and team management skills

Salary & Benefits

- Salary as per industry standards
- Performance-based incentives
- Growth opportunities within the organization

Work Schedule

- 6 days working week
- Rotational shifts (if applicable)

Application Process

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Service Team Leader (Ballygunge)
🏢 Aminia Restaurant
📍 Ballygunge