Job Title :Customer Care Executive - Aesthetic & Wellness

Job Overview

Key Responsibilities (Customer Engagement & Appointment Management)

- Make outbound calls to prospective and existing clients for appointment bookings, follow-ups, feedback collection, and promotional campaigns.
- Handle incoming customer inquiries regarding treatments, services, pricing, offers, memberships, and clinic locations.
- Schedule, confirm, reschedule, and coordinate client appointments with clinic teams.
- Follow up with missed appointments, consultation leads, and existing clients to ensure maximum conversion and retention.

Sales & Revenue Generation

- Convert inquiries and leads into consultation and treatment bookings.
- Educate clients about aesthetic and wellness services and recommend suitable treatments based on their needs.
- Promote ongoing offers, packages, memberships, and value-added services.
- Achieve assigned targets related to appointments, conversions, revenue generation, and customer retention.

Customer Service & Relationship Management

- Provide accurate information and resolve customer concerns in a professional and timely manner.
- Maintain a positive and empathetic approach while interacting with clients.
- Ensure a seamless customer experience throughout the client journey.
- Build long-term relationships with clients through regular follow-ups and engagement.

CRM & Reporting

- Maintain accurate records of customer interactions, appointments, leads,



and feedback in the CRM system.
- Update customer information and treatment interests regularly.
- Prepare daily, weekly, and monthly reports on calls, appointments, conversions, and customer feedback.
- Adhere to company communication standards, policies, and customer service protocols.

Qualifications

- Graduate in any discipline.
- Minimum 1-3 years of experience in Customer Service, Telecalling, Call Center Operations, Healthcare, Beauty, Wellness, or Aesthetic Industry.
- Experience in lead generation, appointment booking, or sales-oriented customer service roles will be preferred.

Skills Required :

- Excellent verbal and written communication skills.
- Strong customer service and relationship-building abilities.
- Valuable sales and persuasion skills.
- Ability to multitask and work in a target-driven environment.
- Strong organizational and time management skills.
- Positive command of English and Hindi.

Job Types : Full-time, Fresher, Permanent

Pay: ₹22,000.00 - ₹28,000.00 per month

Benefits :

- Paid sick time

Compensation Package:

- Performance bonus

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

Education :

- Bachelor's (preferred)

Experience :

- Call center: 1 year (required)

Language :

- English (preferred)

Work Location: In person

📌 Customer Care Executive (Indore)
🏢 PACHOULI WELLNESS CLINIC
📍 Indore