- Act as the primary point of contact between the company and clients for shipment clearance.
- Address client queries and provide timely updates on the shipment process.
2. Documentation Management :
- Ensure all necessary documents are collected from customers for shipment clearance.
- Verify the accuracy and completeness of submitted documents.
3. Follow-up & Communication :
- Provide transparent and concise information regarding the status of shipments.
4. Reporting & Updates :
- Update the Team Leader on the progress of customer communications and shipment status.
- Maintain accurate records of client interactions and documentation.
Qualifications & Requirements :
- Education : Graduation in any stream (Commerce, Science, Arts).
- Skills :
- Excellent communication skills in English (verbal and written).
- Proficiency in customer service and relationship management.
- Ability to manage multiple clients and prioritize tasks efficiently.
- Experience : Prior experience in a similar role is an advantage but not mandatory.