Job Title : Customer Support Executive Location : Mukta A2 Cinema Ltd Reports to : Customer Service Manager or Operations Manager

Key Responsibilities :

- Customer Inquiries and Support :

- Provide clear and accurate information about showtimes, movie details, booking procedures, and available services.

- Assist customers with online bookings, troubleshooting issues with the website or app, and guide them through the booking process.

- Issue Resolution :

- Handle customer complaints or concerns, ensuring issues are addressed and resolved promptly and effectively.

- Deal with any problems related to ticketing (e.g., refunds, exchanges) and coordinate with the appropriate departments to resolve issues.

- Ensure customer satisfaction by going the extra mile to provide assistance and solutions.

- Ticketing Support :

- Assist with ticket purchases, including both in-person at the box office and online platforms.

- Process refunds, exchanges, and any adjustments to bookings in accordance with cinema policies.

- Handle customer queries about pricing, loyalty programs, or special promotions.

- Customer Experience :

- Ensure customers have a seamless and positive experience from entry to exit, including guiding them to their theaters and assisting with seating arrangements if needed.

- Provide assistance in the event of technical difficulties during a screening or any other operational issues.

- Maintain a friendly and professional demeanor, reflecting the cinema’s commitment to customer service excellence.

- Feedback and Reporting :

- Collect customer feedback through surveys or direct communication to gauge satisfaction and identify areas for improvement.





- Report customer feedback, complaints, and recurring issues to management to help enhance service offerings.

- Keep accurate records of customer interactions, transactions, and resolutions.

- Promotions and Marketing Support :

- Promote upcoming movies, events, loyalty programs, and special offers to customers.

- Assist in organizing and executing promotional events or screenings.

- Collaboration with Other Departments :

- Work closely with the box office, concession, and operations teams to ensure a cohesive and efficient customer service experience.

- Coordinate with technical and operations staff to resolve any in-theater issues (e.g., audio or visual problems).

Qualifications and Skills :

- Prior experience in customer service or hospitality, preferably in a cinema, theater, or entertainment environment.
- Solid communication and interpersonal skills.
- Ability to manage multiple tasks and handle customer complaints calmly and professionally.
- Basic knowledge of cinema operations, ticketing systems, and customer service platforms.
- Patience, empathy, and a problem-solving mindset.
- Ability to work flexible hours, including evenings, weekends, and holidays.

The Customer Support Executive plays a vital role in ensuring that customers have a positive, enjoyable experience at the cinema. This role requires a mix of strong customer service skills, problem-solving abilities, and knowledge of the cinema's operations to support both the company and its guests.

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits :

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Behror)
🏢 Mukta A2 Cinemas
📍 Behror