Job Title : Customer Support Executive Location : HSR Layout, Bangalore Company : URBAN STANDZ PRIVATE LIMITED Salary : As per Market Standard Experience : 1-3 years in customer support or related roles Employment Type : Full-time
Job Summary : Key Responsibilities :
- Issue Resolution : Identify and resolve customer issues, ensuring a high level of customer satisfaction and retention.
- Product Knowledge : Maintain a thorough understanding of our products and services to provide accurate information and recommendations to customers.
- Complaint Handling : Address customer complaints professionally, escalating issues to higher levels of support when necessary.
- Follow-Up : Conduct follow-ups with customers to ensure their concerns have been resolved and to gather feedback on their experience.
- CRM Management : Log customer interactions and updates in the CRM system, ensuring accurate and up-to-date records.
- Customer Education : Provide customers with guidance and information on using our products and services effectively.
- Feedback Collection : Gather customer feedback to help improve products, services, and overall customer experience.
- Team Collaboration : Work closely with other departments, including sales and technical support, to resolve customer issues and provide seamless service.
- Reporting : Prepare regular reports on customer support activities, trends, and common issues to help improve service quality.
Skills & Qualifications :
- Education : Bachelor’s degree in any field,
preferably in Business, Communications, or related areas.
- Experience : 1-3 years of experience in customer support or a related role.
- Communication : Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
- Problem-Solving : Strong problem-solving skills with the ability to think critically and provide effective solutions.
- Customer Focus : A strong commitment to delivering excellent customer service and exceeding customer expectations.
- Technical Proficiency : Familiarity with CRM systems and basic technical support processes.
- Organizational Skills : Good organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Empathy : Ability to empathize with customers and understand their needs and concerns.
Preferred Qualifications :
- Experience in a customer support role within the real estate or property management industry.
- Proficiency in multiple languages, especially Kannada and English.
- Certifications in customer service or related areas are a plus.
Benefits :
- Competitive salary with performance-based incentives.
- Health insurance and other employee benefits.
- Opportunities for growth opportunities and professional development.
- A supportive work environment focused on customer satisfaction and team collaboration.