Serves as a liaison between the dealership and its customers and represents the dealership at various public relations events.

Automotive Customer Service Representative - Essential Duties

- Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.
- Introduces customers to service and parts personnel, indicating shop location and hours of operation.
- Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
- Develops and monitors the results of a dealership customer service questionnaire.
- Stays abreast of upcoming community events and considers ways in which the dealership might participate.
- Coordinates special dealership events, promotions, and seminars.
- Implements customer satisfaction programs.




- Strives for high ranking on manufacturer surveys. Monitors results frequently.
- Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.
- Acts as a contact person for any special projects regarding dealership improvements.
- Assists service customers during the morning service rush, when possible.
- Maintains a professional appearance.
- Other tasks as assigned

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Job Types : Full time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Education :

- Bachelor's (preferred)

Experience :

- total work: 1 year (preferred)

Work Location: In person

📌 Customer Support Associate (Ludhiana)
🏢 MGE Auto (Autoparts Expoter)
📍 Ludhiana