Designation: Customer Representative

Job Timing: 09:00 to 18:00 (Monday to Saturday)

Job Location: 3RD FLOOR, PLOT NO 21-23A, AVIRA INDUSTRIAL ESTATE, near SITANAGAR CHOWK, Shanti Nagar 1, Sitanagar, Punagam, Varachha, Surat, Gujarat 395011

Experience: Minimum 1 year

Reporting: COO

Key Responsibilities

- Respond promptly to customer inquiries and resolve issues with professionalism.
- Coordinate with internal teams (operations, sales, service) to deliver timely solutions.
- Maintain records of customer interactions, feedback, and complaints for continuous improvement.
- Handle front-office operations, reservations, check-ins/outs (where applicable).
- Monitor and maintain customer satisfaction levels through NPS, surveys, and direct feedback.
- Support implementation of loyalty programs, engagement activities, and retention strategies.
- Assist in managing store/service operations including inventory alignment with customer needs.
- Conduct training for team members on customer service skills, complaint handling, and product knowledge.
- Manage social media engagement and customer communications when required.
- Maintain a welcoming and professional environment aligned with the company’s service standards.

Key Skills & Competencies





- Excellent organizational and time-management skills
- Strong interpersonal and communication abilities (written and verbal)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to handle sensitive information with integrity and confidentiality
- Detail-oriented with solid problem-solving capabilities
- Adaptability, professionalism, and initiative

Benefits :

- Competitive salary package.
- Collaborative and supportive work environment with focused on innovation and

creativity

- GMC for employees, spouse and upto two kids
- PL Encashment
- Free Lunch

Job Types : Full-time, Permanent

Pay: ₹18,000.00 per month

Benefits :

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Punagam, Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Current Salary
- Notice Period

Experience :

- Calendar management: 1 year (required)
- Travel planning: 1 year (required)

Location :

- Punagam, Surat, Gujarat (preferred)

Work Location: In person

📌 Customer Representative (Punagam)
🏢 Superhard Reserch Centre
📍 Punagam