Responsibilities:

- Attracts potential customers by answering service questions and suggesting information about other services.
- Serves customers by providing company service information and lead closings.
- Opens customer accounts by recording Waitlist information.
- Maintains customer records by updating detailed information.
- Daily follow-up with the operational team & updating lead status.
- Recommends potential services to management by collecting customer information and analyzing customer needs.
- Prepares service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- To Manage Inbound and Outbound calls in a timely manner
- Identify customer’s requirements, clarify information and provide them with the resolution based on company policy
- Handle any required communication or coordination required between Partner’s(Tankers) and customers
- Entering customer and account data from source documents within time limits
- Compiling,



verifying the accuracy, and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output

Education and/or Work Experience Requirements:

- Minimum 6 months of experience in Customer Relationship or Lead Generation
- BPO experience is also acceptable
- Excellent communication skills
- Strong teamwork abilities
- Effective listening and questioning skills
- Ability to handle customer interactions with sensitivity and professionalism

Pay: ₹20,000.00 - ₹25,000.00 per month

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

Advantages :

- Health insurance
- Paid sick time
- Provident Fund

Education :

- Higher Secondary(12th Pass) (required)

Language :

- English (required)
- Hindi (required)

Work Location: In person

📌 Customer Relationship Executive (Thane)
🏢 Aaji Care
📍 Thane