- Handle complaints related to product quality, delivery delays, packaging issues, or damaged goods.
- Coordinate with sales, logistics, warehouse, and quality control teams to resolve customer concerns.
- Maintain accurate records of customer interactions in CRM systems.
- Process product returns, replacements, and refunds as per company policy.
- Provide product information, promotional details, and usage guidance to customers.
- Monitor customer feedback and share insights with management for service improvement.
- Ensure adherence to company service standards and turnaround times (TAT).
- Assist in maintaining customer satisfaction metrics and reports.
Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, or related field.
- 0.6-1 year of experience in customer service (preferably in FMCG or retail industry).
- Robust communication skills (English & Hindi) (verbal and written).
- Proficiency in MS Office and CRM tools.
- Ability to handle high-volume customer interactions.