Location : Madhai, Pachmarhi Department : Front Office / Guest Services Reporting To : Front Office Executive / Operation Manager
Job Summary
Key Responsibilities
- Welcome and assist guests during check-in and check-out
- Handle guest queries, requests, and service coordination
- Maintain accurate guest records and booking details
- Coordinate with Housekeeping and Maintenance for room readiness
- Ensure prompt handling of guest complaints and feedback
- Maintain cleanliness and professional presentation at the front desk
- Follow company SOPs and service standards
- Support billing and payment processing when required
Required Skills :
- Good communication skills (Hindi & basic English)
- Pleasant personality and qualified grooming
- Basic computer knowledge
- Positive attitude and service mindset
- Ability to work in shifts
Qualification & Experience
- Graduate preferred
- 0-2 years of experience in hospitality
- Freshers with good communication skills can apply
- Resort experience preferred
Pay: ₹8,000.00 - ₹12,000.00 per month
Benefits :
- Food provided
Work Location: In person
📌 Guest Service Associate (Pachmarhi)
🏢 Pandav Hotels
📍 Pachmarhi
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