Job Summary Key ResponsibilitiesCustomer Relationship Management - Develop and maintain long-term relationships with existing and prospective clients. - Serve as the primary point of contact for customer queries and concerns. - Ensure a high level of customer satisfaction and promptly resolve issues. Client Coordination - Understand client requirements and communicate them effectively to internal teams. - Coordinate with operations, sales, and support teams to ensure timely service delivery. - Conduct regular follow-ups with customers regarding project updates and service requirements. Business Development & Retention - Identify opportunities for upselling and cross-selling products and services. - Build customer loyalty and ensure repeat business. - Maintain robust relationships with key accounts and high-value clients.
Complaint Handling & Issue Resolution - Address customer complaints and escalate critical issues to management when required. - Ensure timely resolution of client concerns and maintain service standards. Reporting & Documentation - Maintain customer records, feedback, and communication history in the CRM system. - Prepare customer satisfaction reports and periodic MIS reports. - Analyze customer feedback and recommend process improvements. Coordination & Communication - Schedule meetings with clients and conduct regular follow-ups. - Coordinate with vendors and internal stakeholders to ensure smooth project execution. Pay: ₹15,000.00 - ₹31,000.00 per month Work Location: In person