Job Title : Customer Relationship Executive - Hospital
Job Purpose : To manage patient relationships, improve patient experience, and support repeat visits and referrals by ensuring smooth communication and follow-ups.
Key Responsibilities :
- Act as the primary point of contact for patients and attendants
- Coordinate patient inquiries, appointments, admissions, and follow-ups
- Ensure patient satisfaction during OPD, IPD, and discharge processes
- Address patient concerns and escalate issues when required
- Maintain patient records, feedback, and follow-up schedules
- Coordinate with doctors, billing, and front desk teams
- Support retention, repeat visits, and referral growth
Skills & Requirements :
- Strong communication and interpersonal skills
- Experience in healthcare or service industry preferred
- Ability to handle patient concerns calmly and professionally
- Basic computer and record-keeping skills
- Patient-centric and service-oriented approach
Performance Metrics :
- Patient satisfaction and feedback scores
- Follow-up and retention rates
- Reduction in complaints and escalations