We are hiring experienced and customer-focused professionals for an International Voice Process in a reputed BPO environment. The role involves handling international customers over calls, ensuring query resolution, maintaining service quality standards, and delivering an exceptional customer experience.
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Key Responsibilities
- Handle inbound and/or outbound international voice calls.
- Provide accurate information and resolve customer concerns efficiently.
- Meet defined KPIs including AHT, CSAT, Quality, and Productivity metrics.
- Maintain detailed and accurate records in CRM systems.
- Follow compliance guidelines and process protocols strictly.
- Escalate critical cases as per standard operating procedures.
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Eligibility Criteria
- Graduation Mandatory (Any Discipline).
- Minimum 1 year of experience in International Voice Process (BPO) - Mandatory.
- Excellent English Communication Skills (Verbal & Listening) - Mandatory.
- Strong articulation, neutral accent, and professional call handling skills.
- Basic computer proficiency and familiarity with CRM tools.
- No absconding history. Proper documentation required.
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Compensation & Benefits
- Salary Budget: Up to ₹50,000 per month (Based on experience & interview performance).
- 5 Days Working (2 Rotational Week Offs).
- Rotational Shifts (Including Night Shifts, if applicable).
- Two-Way Cab Facility Provided.
- Performance-based incentives and growth opportunities.
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- Customer-centric approach with strong problem-solving skills.
- Ability to work in a target-driven, fast-paced BPO environment.
- Immediate joiners preferred.
Job Types : Full-time, Permanent
Pay: ₹10,000.00 - ₹50,000.00 per month
Perks :
- Provident Fund
Work Location: In person
📌 Customer Support Associate (Pune)
🏢 MG Consulting
📍 Pune
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