Key Responsibilities - Assist customers in activating TV channels and subscription packages - Guide customers through setup and troubleshooting steps - Verify customer details and ensure proper documentation - Handle inbound and outbound customer calls professionally - Resolve customer queries related to billing, packages, and activation status - Maintain accurate records of customer interactions in CRM systems - Ensure high levels of customer satisfaction and first-call resolution - Follow compliance and data protection guidelines for US & Canada customers Required Skills & Qualifications - Excellent spoken English (Neutral accent preferred) - Strong communication and listening skills - Basic computer knowledge and typing skills - Ability to work night shifts (US/Canada timings) - Problem-solving attitude and patience - Previous experience in international customer support (preferred but not mandatory) - Experience in telecom, cable TV,
or subscription-based services - Familiar with US & Canadian customer handling - Comfortable working with CRM tools What We Offer - Competitive salary + performance incentives - Training for TV channel activation process - Growth opportunities in international operations Key Responsibilities - Assist customers in activating TV channels and subscription packages - Guide customers through setup and troubleshooting steps - Verify customer details and ensure proper documentation - Handle inbound and outbound customer calls professionally - Resolve customer queries related to billing, packages, and activation status - Maintain accurate records of customer interactions in CRM systems - Ensure high levels of customer satisfaction and first-call resolution - Follow compliance and data protection guidelines for US & Canada customers Required Skills & Qualifications - Excellent spoken English (Neutral accent preferred) - Solid communication and listening skills - Basic computer knowledge and typing skills - Ability to work night shifts (US/Canada timings) - Problem-solving attitude and patience - Previous experience in international customer support (preferred but not mandatory) - Experience in telecom, cable TV, or subscription-based services - Familiar with US & Canadian customer handling - Comfortable working with CRM tools What We Offer - Competitive salary + performance incentives - Training for TV channel activation process - Growth opportunities in international operations - Friendly and professional work setting Pay: ₹10,965.59 - ₹31,590.72 per month Work Location: In person