Key Responsibilities:

- Resolve customer issues :Identify the root cause of customer problems and work efficiently to find solutions.
- Handle customer complaints :Listen attentively to customer concerns, understand their perspective, and work towards a resolution.
- Provide product/service information :Offer accurate and detailed information about the company's offerings.
- Process orders and transactions :Handle customer orders, payments, and account information accurately and efficiently.
- Maintain customer records :Keep detailed records of customer interactions, issues, and resolutions.
- Escalate issues :Direct complex or sensitive issues to appropriate departments or supervisors when necessary.
- Upsell and cross-sell :Identify opportunities to offer additional products or services to customers.
- Contribute to team goals :Work collaboratively with other customer service representatives and departments to achieve team objectives.

Essential Skills:





- Excellent communication skills :Strong verbal and written communication abilities are crucial for effective interaction with customers.
- Active listening :The ability to attentively listen to customer concerns and understand their needs is essential.
- Problem-solving skills :A strong ability to identify and resolve customer issues efficiently is key.
- Empathy and patience :The ability to understand and relate to customers' emotions and maintain a calm demeanor even in challenging situations.
- Adaptability :The capacity to adjust to different customer needs and situations.
- Computer proficiency :Familiarity with CRM software and other relevant computer systems is often required.

Job Types : Full time, Permanent

Pay: ₹20,234.03 - ₹25,289.26 per month

Language :

- English (required)
- Hindi (required)

Work Location: In person

📌 Customer Service Representative (Ellisbridge)
🏢 Prana Studios
📍 Ellisbridge