Job Title: Customer Support AssociateJob Overview

Key Responsibilities

- Resolve product or service issues in a timely and professional manner
- Provide accurate information about products, services, and policies
- Escalate complex issues to the appropriate team when needed
- Maintain records of customer interactions and transactions
- Follow up with customers to ensure issue resolution
- Meet performance metrics such as response time and customer satisfaction

Required Skills & Qualifications

- Bachelor’s degree (or equivalent experience)
- Strong verbal and written communication skills
- Valuable problem-solving and multitasking abilities
- Basic computer knowledge (CRM tools, MS Office, etc.)
- Ability to remain calm under pressure
- Customer-oriented attitude





Preferred Qualifications

- Prior experience in customer support or call center roles
- Ability to handle high-volume customer interactions

Working Conditions

- Work from office / remote / hybrid (as per company policy)

Key Performance Indicators (KPIs)

- Customer satisfaction score (CSAT)
- Average response time
- First call resolution (FCR)
- Ticket closure rate

Job Types : Full-time, Permanent

Pay: ₹150,000.00 - ₹200,000.00 per month

Benefits :

- Paid sick time
- Provident Fund
- Work from home

Work Location: In person

📌 Customer Support Associate (Dwarka)
🏢 Vutto
📍 Dwarka