We are looking for a Customer Support Executive to join our team. You will be the first point of contact for customers, responsible for providing excellent support, resolving queries, and ensuring high customer satisfaction. This role is ideal for someone who is patient, communicative, and passionate about helping people.
Key Responsibilities
- Resolve customer complaints, issues, and queries efficiently and professionally
- Provide product/service information and guidance to customers
- Process orders, returns, replacements, and refunds as per company policy
- Escalate complex issues to senior team members or relevant departments
- Maintain accurate records of customer interactions in the CRM system
- Follow up with customers to ensure their issues are fully resolved
- Identify common customer pain points and suggest improvements to the team
- Meet or exceed customer satisfaction (CSAT) and response time targets
- Upsell/cross-sell products/services when appropriate
Requirements & Qualifications
- Bachelor's degree (any stream) or equivalent experience
- 0-3 years of experience in customer support, BPO, or call center (freshers with valuable communication skills can also apply)
- Excellent verbal and written communication skills
- Strong problem-solving and active listening abilities
- Proficiency in MS Office (Word, Excel) and CRM tools (like Zendesk, Freshdesk, Salesforce, etc.)
- Ability to work in shifts (including night shifts, if required)
- Typing speed of 30+ WPM