Job Description: Customer Relationship Executive

About SEV7N

We are a lean, fast-moving team, and this role sits at the heart of our student experience — you will be the primary point of contact for our students, parents, and tutors after onboarding.

Role Overview

Key Responsibilities1. Client Support & Communication

- Respond promptly to daily text messages from onboarded students and parents, resolving queries related to classes, schedules, tutors, and course progress.
- Maintain a warm, skilled, and solution-oriented tone in every interaction.

1. Class Scheduling & Timetable Management

- Arrange, reschedule, and confirm class timetables for students across multiple time zones.
- Coordinate class timings between students and tutors, ensuring mínimal cancellations and no scheduling conflicts.
- Send timely class reminders and follow-ups to students and tutors.

- Tutor Coordination & Record Keeping

- Act as the single point of contact between tutors and the company for all class-related matters.
- Ensure tutors are informed of schedule changes, student requirements, and feedback in a timely manner.

- LMS Management

- Manage day-to-day operations on the company LMS: creating class schedules, enrolling students, assigning tutors, and tracking class completion.
- Monitor class records, attendance, and session logs for accuracy.
- Suggest and implement improvements in how classes and records are managed on the LMS.

- Communication Between Tutors & Students

- Relay student requirements, learning goals, and parent feedback to tutors clearly and completely.
- Relay tutor feedback, homework updates, and progress reports to students and parents.
- Escalate any concerns (missed classes, dissatisfaction, tutor issues) to the founder promptly.
- Design WhatsApp message templates for the WhatsApp Business portal — onboarding messages, class confirmations, payment reminders, and announcements — in line with WhatsApp template approval guidelines.
- Track open rates, responses,



and engagement to improve campaign effectiveness over time.

Requirements : Must-have :

- Bachelor's degree in any discipline.
- 1-3 years of experience in customer support, client servicing, academic coordination, or a similar client-facing role (freshers with excellent communication skills may be considered).
- Excellent written English — you will be writing to international parents and students daily.
- Strong organizational skills and attention to detail — ability to juggle multiple schedules, time zones, and conversations without dropping the ball.
- A calm, patient, and empathetic communication style, especially with anxious parents.

Good to have :

- Prior experience in EdTech, online tutoring, or education services.
- Familiarity with IB, Cambridge, SAT, or AP curricula.
- Experience working with international clients across time zones.

What Success Looks Like in This Role

- Students and parents get responses within agreed turnaround times, every time.
- Zero scheduling conflicts; cancellations and no-shows drop measurably.
- Tutor records are always current and reliable.
- The founder no longer handles day-to-day student messages — you do, better.

What We Offer

- A key role in a growing EdTech company with global clients.
- Direct exposure to the founder and complete ownership of the client experience.
- Opportunity to grow into a client success / operations leadership role as the company scales.
- (Add: salary range, working hours, leave policy, remote/office details)

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Work from home

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you worked on any CRM or LMS before?

Education :

- Higher Secondary(12th Pass) (required)

Experience :

- Customer relationship management: 1 year (required)

Language :

- English (preferred)

Location :

- Gurugram, Haryana (required)

Work Location: Hybrid remote in Gurugram, Haryana

📌 Customer Relationship Executive (Gurugram)
🏢 SEV7N UBIQUITOUS PRIVATE
📍 Gurugram