Job Title: Customer Support Associate / Senior Associate

Process: International Voice - Insurance

Location: Magarpatta, Pune

Employment Type: Full-Time

Job Overview: Eligibility Criteria: Education: Any Graduate (mandatory)

Experience: 6 months - 1 year in International Voice Process (Insurance preferred)

Excellent verbal and written communication skills

Strong customer handling and problem-solving abilities

Key Responsibilities: Handle inbound and outbound calls for international insurance customers

Assist customers with policy details, coverage explanation, claims process, renewals, and billing inquiries

Resolve customer queries related to insurance products in a timely and professional manner

Provide accurate information regarding policy terms & conditions

Process policy updates, endorsements, cancellations, and renewals

Maintain quality standards and ensure compliance with insurance regulations





Achieve performance targets including call quality, productivity, and customer satisfaction

Document customer interactions accurately in the system

Work Schedule & Benefits: Fixed 2 weekly offs (Saturday & Sunday)

Transport facility available

Attractive performance-based incentives

Competitive salary package

Preferred Skills: Experience in US/International Insurance Process

Good listening skills and attention to detail

Ability to work in a fast-paced workplace

Team player with a positive attitude

Job Types : Full-time, Permanent

Pay: ₹11,081.51 - ₹37,000.00 per month

Benefits :

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

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