About Us : Dr. Veda is a rapid-growing D2C wellness brand focused on providing natural and effective solutions for everyday health concerns. We aim to deliver a seamless customer experience through quality products and excellent service.

Key Responsibilities :

- Handle inbound & outbound customer calls related to orders, product queries, and complaints

- Assist customers with order placement, tracking, cancellations, and returns/refunds :

- Provide accurate information about products, offers, and policies :

- Resolve customer issues in a timely and professional manner

- Maintain customer records and update details in CRM systems

- Coordinate with internal teams (logistics, warehouse, marketing) for quick resolution





- Ensure high levels of customer satisfaction and retention

Requirements :

- Good communication skills in Hindi & basic English :

- Prior experience in customer support / telecalling / e-commerce preferred

- Basic understanding of D2C or online order process :

- Ability to handle pressure and manage multiple calls

- Basic computer knowledge (CRM, Excel, order panels, etc.)

Pay: ₹12,318.28 - ₹18,394.86 per month

Benefits :

- Cell phone reimbursement
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Support Executive (Voice Process) - E-commercec) (Delhi)
🏢 Dr Veda
📍 Delhi