Job Summary

Key Responsibilities

- Resolve customer complaints in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Escalate complex issues to the appropriate department when necessary.
- Maintain detailed records of customer interactions and transactions.
- Follow up with customers to ensure issue resolution and satisfaction.
- Identify customer needs and suggest appropriate solutions.
- Meet individual and team performance targets.

Required Qualifications

- Bachelor’s degree or equivalent qualification.
- 0-2 years of experience in customer support or customer service.
- Strong verbal and written communication skills in Hindi And Marathi.
- Good problem-solving and conflict-resolution abilities.
- Ability to multitask and manage time effectively.

Preferred Skills

- Experience working in a quick-paced environment.
- Strong listening skills and empathy toward customers.
- Ability to remain calm under pressure.

Job Types : Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive (Cse) (Pune)
🏢 Abhinav IT Solutions
📍 Pune