Vasudevam Farm is a fast-growing farm-to-home dairy brand delivering fresh milk and natural dairy products directly to customers. We are expanding our operations and looking for a motivated individual to handle customer interactions, sales enquiries, and billing operations.
Key Responsibilities 1. Sales Enquiries & Lead Conversion
- Handle incoming calls and WhatsApp enquiries (Google, referrals, ads)
- Explain products, pricing, and subscription plans
- Convert leads into paying customers
- Follow up with interested prospects
- Cold Call based on the leads provided
1. Customer Support & Account Management
- Handle customer requests:
- Quantity changes
- Pause/resume deliveries
- Update changes in the mobile app/system
- Ensure smooth communication with customers
1. Customer Onboarding
- Guide new customers to install and use the mobile app
- Follow up until onboarding is completed
- Ensure correct subscription setup
- Billing & Payment Follow-Up
- Generate and send bills via WhatsApp or other medium
- Follow up for payments
- Maintain payment tracking sheet
- Data Management & Reporting
- Maintain basic records:
- Leads received
- Customers onboarded
- Payments received
- Share daily/weekly updates with management
1. Sales Support & Growth Activities
- Promote add-on products (curd, eggs, etc.)
- Support marketing campaigns (basic coordination)
- Assist in improving customer experience