The role involves handling inbound and outbound calls, understanding customer moving requirements, and converting enquiries into confirmed bookings while delivering excellent customer service.
Key Responsibilities :
- Handle inbound customer calls and online enquiries professionally
- Make outbound follow-up calls to convert leads into bookings
- Understand customer needs and provide accurate moving and packing quotes
- Explain services clearly (local, interstate moves, packing, storage, special items)
- Maintain customer records and update CRM systems
- Coordinate with operations team for scheduling jobs
- Resolve customer queries and ensure high customer satisfaction
- Meet daily and monthly sales targets
Skills & Requirements :
- Solid communication skills in English :
- Previous tele sales or customer service experience (preferred)
- Ability to build rapport and close sales over the phone
- Basic computer and CRM knowledge
- Professional, polite, and confident phone manner
- Understanding of Australian customer service standards
What We Offer :
- Competitive salary(15-25k)+ performance-based incentives
- Training on moving & packing services
- Supportive and friendly work environment
- Opportunity for career growth within the company