Bengaluru, Karnataka

Job Summary

The IT Service Desk Support Specialist supports Polaris’s worldwide IT operations, providing first-line support to Polaris users with exceptional and skilled customer service. This position is 100% technical support for employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to resolution or escalation to a more senior team member.

Key Responsibilities



- Troubleshoot, diagnose, and resolve issues following standard operating procedures and using knowledge support tools
- Resolve or escalate service desk submissions using a repository of pre-defined knowledge base (KB) articles
- Collaborate effectively with other service desk team members located across the globe
- Administration of Account Management activities within Active Directory, IBMi, and other systems




- Proactively and reactively support critical systems through monitoring and responding to alerts on the IBMi platform
- Meet all defined SLAs and KPIs to ensure the quality of resolution and customer satisfaction

Skill Requirements

2-year technical degree or equivalent experience required

- Self-motivated, with the ability to work independently and/or collaboratively with remote peers required
- Excellent communication and customer service skills required
- General or intermediate knowledge of Windows 10 required

Other Requirements

NA

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📌 Administrator - English, Arabic, Microsoft Windows (Bengaluru)
🏢 HCLTech
📍 Bengaluru