Job Summary : Eligibility Criteria :

- Strong performance history as TL in BPO company.

Key Responsibilities :

- Team Supervision
- Performance Management
- Training & Development
- Reporting & Analysis
- Customer Experience
- Conflict Resolution
- Engagement & Motivation
- Process Adherence

Qualifications

- Proven experience in management and leadership roles within a customer service environment
- Strong supervisory skills with a focus on performance management
- Excellent communication skills in English
- Ability to analyze customer service metrics and implement improvements
- Multilingual capabilities are highly desirable
- Demonstrated ability to motivate and develop team members effectively

Job Types : Full time, Permanent

Pay: Up to ₹50,000.00 per month

Application Question(s):

- Are you ready to relocate to Ahmedabad?

Experience :

- Team Lead: 2 years (required)
- BPO Company: 2 years (required)

Work Location: In person

📌 Team Leader - Call Center (Bodakdev)
🏢 IBT Global Service
📍 Bodakdev