CRM Executive / Sales Coordinator/Sales Executive

Motivational Gifts Pvt. Ltd. Ludhiana, Punjab Full-time | Work from Office

Job Summary

Motivational Gifts is looking for a proactive and customer-focused CRM Executive / Sales Coordinator/ Sales Executive to manage customer inquiries, sales follow-ups, quotations, and order coordination across multiple channels including WhatsApp, Odoo CRM, Shopify, Amazon, Flipkart, and Meta.

You will be the primary point of contact for customers, ensuring quick responses, smooth order processing, and excellent customer service while working closely with the Design and Dispatch teams.

Responsibilities :

- Manage and update leads in Odoo CRM.
- Call new leads and follow up on existing inquiries.
- Prepare and send quotations.
- Follow up on pending quotations and abandoned carts.
- Coordinate with the Design Team for artwork approvals.
- Coordinate with the Dispatch Team to ensure timely deliveries.
- Keep customers updated throughout the order process.
- Maintain accurate CRM records and daily sales updates.
- Support WhatsApp Community engagement and promotional broadcasts.
- Achieve daily, weekly, and monthly sales targets.

Requirements :

- Bachelor's degree preferred.
- 1-3 years of experience in CRM, Inside Sales, Customer Support, or Sales Coordination.
- Experience with CRM software (Odoo preferred).
- Good knowledge of Microsoft Excel and Google Sheets.
- Excellent verbal and written communication skills in Hindi and English.
- Strong follow-up and negotiation skills.




- Good organizational and time-management abilities.
- Ability to multitask in a fast-paced setting.
- Experience in e-commerce, gifting, or retail is an added advantage.

Key Performance Indicators (KPIs)

- Respond to customer inquiries within 10 minutes .
- Respond to Meta comments and messages within 1 hour .
- Send a minimum of 1 quotation per day .
- Complete at least 5 quality sales follow-ups per day .
- Close a minimum of 1 sale per day .
- Ensure 100% CRM updates in real time.
- Complete daily reporting before end of day.

Skills :

- Customer Relationship Management (CRM)
- Inside Sales
- Customer Support
- Sales Coordination
- Follow-up & Lead Conversion
- WhatsApp Business
- Odoo CRM
- Microsoft Excel
- Communication Skills
- Time Management

Why Join Us?

- Opportunity to work with one of India's leading motivational gifting brands.
- Friendly and growth-oriented work environment.
- Performance-based incentives.
- Career growth opportunities.
- Hands-on exposure to e-commerce, sales, and customer success.

Salary

₹18,000 - ₹27,000 per month (Based on experience and skills) Performance Incentives : Yes

Job Type

- Full-time
- Work from Office

Preferred Qualifications

- Experience in CRM or Sales Coordination
- Experience handling WhatsApp Business and customer communication
- Comfortable speaking with customers over phone
- Immediate joiners preferred

Pay: ₹18,000.00 - ₹27,000.00 per month

Benefits :

- Cell phone reimbursement

Work Location: In person

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