- Oversee daily restaurant service operations
- Ensure smooth and timely service to guests
- Monitor table turnover and seating efficiency
- Handle VIP guests and special service requirements
Team Management
- Supervise captains, stewards, and trainees
- Allocate sections and duties to staff
- Conduct briefings before shifts :
- Train current staff on service standards and SOPs
- Maintain discipline and grooming standards
Guest Handling
- Welcome and interact with guests
- Take orders for important tables if required
- Handle guest complaints professionally
- Ensure high guest satisfaction and repeat business
Coordination with Kitchen
- Ensure orders are communicated correctly to kitchen
- Monitor food pickup and service timing
- Coordinate for special orders and modifications
- Avoid delays and service errors
Order & Billing Control
- Verify KOTs (Kitchen Order Tickets)
- Ensure accurate billing and settlement
- Handle POS system efficiently
- Prevent billing errors or revenue
- Hygiene & Standards
- Ensure cleanliness of dining area and service stations
- Follow FSSAI hygiene standards :
- Maintain proper table setup and presentation
- Monitor staff hygiene and uniform
Inventory & Supplies
- Check availability of cutlery, crockery, linen
- Coordinate with store for replenishment
- Reduce breakage and wastage
Reporting & Administration
- Report daily sales and issues to Restaurant Manager
- Maintain reservation and table status records
- Assist in stock and audit processes
- Handle shift closing reports
Upselling & Revenue
- Encourage staff to upsell menu items
- Suggest specials and promotions to guests
- Help increase average bill value
Safety & Compliance
- Ensure safety procedures are followed
- Handle emergency situations calmly
- Follow company policies and labour rules
- Skills Required
- Strong leadership & communication
- Customer service excellence
- Problem-solving ability
- Knowledge of food & beverage service
- POS & billing knowledge