- Build and maintain strong relationships with existing and recent clients to enhance customer satisfaction and business growth.
- Manage day-to-day customer relationship activities and ensure high-quality customer support.
- Handle customer feedback and complaints while coordinating with internal teams for timely resolution.
- Ensure all customer service issues are resolved within defined turnaround times (TAT).
- Support daily CRM operations to improve efficiency and customer experience.
- Coordinate with Sales, Production, Accounts, and other departments to address customer queries and provide timely updates.
- Assist with post-sales follow-ups and onboarding activities to ensure a seamless customer experience.
- Bachelor's degree (mandatory).
- Fluency in Malayalam, Hindi, and English is mandatory.
- 2-4 years of experience working with CRM software.
- Strong verbal and written communication skills.
- Excellent interpersonal, coordination, and problem-solving abilities.
- Knowledge of additional languages will be an added advantage.
Pay: Up to ₹300,000.00 per year
Application Question(s):
- Kindly share below details: Experience CCTC ECTC Notice Period Current Location/Area
Work Location: In person
📌 CRM Executive (Thane)
🏢 Quest Business Solution
📍 Thane
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