- Outbound/Inbound Calling : Making high-volume calls to new leads (cold calling) and following up on existing leads.
- Sales & Closing : Pitching products/services, negotiating deals, and closing sales over the phone.
- Lead Generation : Identifying, qualifying, and nurturing prospective customers to fix appointments for field sales teams.
- Customer Relationship Management (CRM) : Maintaining accurate records of customer details, interactions, and purchases in company databases.
- Target Achievement : Hitting or exceeding daily, weekly, or monthly sales quotas and KPIs (e.g., call volume, conversion rates).
- Product Knowledge : Understanding the company's offerings deeply to explain benefits, features, and pricing clearly.
Required Skills and Qualifications
- Communication : Excellent verbal communication and listening skills.
- Persuasion & Negotiation : Strong ability to convince prospects and handle objections confidently.
- Resilience : Ability to handle rejection and work under pressure in a rapid-paced, target-driven environment.
- Technical Skills : Basic computer proficiency, including Microsoft Office (Excel, Word) and CRM software.
- Experience : Previous experience in telesales, telemarketing, or customer service is often preferred.