1. Act as the first point of contact for users regarding helpdesk issues.
2. Receive, record, and track support requests and complaints. 3.Coordinate with IT teams for issue resolution and follow-ups.
3. Provide timely updates to users on the status of their requests.
4. Maintain records of tickets, issues, and support activities.
5. Assist users with basic IT-related queries and equipment issues.
6. Ensure smooth day-to-day helpdesk operations.
7. Maintain professional behavior and provide good customer service. 10.Follow company policies, confidentiality rules, and work discipline. 11.Participate in meetings and support continuous service improvement.
Required Skills :
1. Good communication and customer service skills
2. Basic knowledge of IT hardware, software, and networking
3. Basic troubleshooting and problem-solving skills
4. Ability to use helpdesk/ticketing systems
5. Good coordination, time management, and record-keeping skills 7 Teamwork with a qualified attitude and willingness to learn