Key Responsibilities

- Handle new client onboarding and WhatsApp Business API activation
- Assist clients in Facebook Business Manager verification process
- Configure WhatsApp API accounts, message templates, chatbot basics, and campaigns
- Provide training and demo sessions to clients on system usage
- Coordinate with technical team for issue resolution
- Maintain client activation and support records
- Follow up with clients for renewals, recharge, and service updates
- Ensure customer satisfaction and smooth service operations

Required Skills :

- Good communication skills (Hindi & English)
- Positive customer handling skills
- Problem-solving attitude
- Basic technical understanding will be an advantage
- Ability to handle multiple clients and tasks

Preferred (Not Mandatory)

- Experience in Customer Support / Technical Support / SaaS Support
- Knowledge of WhatsApp Business API
- Knowledge of Facebook Business Manager




- Experience in SMS / Voice / Cloud Telephony / CRM tools

Education

- Any Graduate (BBA, BCA, B.Com, BA, MBA preferred)
- Freshers with good communication skills can also apply

What You Will Learn (Important for Indeed)

- WhatsApp Business API
- Facebook Business Manager
- Client onboarding process
- SaaS product support
- Automation & Chatbot basics
- Customer Success & Account Management

How to Apply

Job Types : Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Perks :

- Work from home

Application Question(s):

- Do you have experience in customer support or client handling?
- Are you comfortable in client training/demo calls?
- Are you comfortable handling technical queries from clients?
- How soon you can join?

Work Location: Remote

📌 Business Support Executive (India)
🏢 DINFOAPP SERVICE
📍 India