Role Summary : The Telecaller is responsible for making outbound and handling inbound calls to customers for payment follow-ups, EMI reminders, customer verification, and service support, while updating all call outcomes accurately in the system.
Key Responsibilities :
- Make outbound calls to customers for EMI reminders, payment follow-ups, and service communication.
- Handle inbound customer queries related to loans, repayments, and account status.
- Share payment details/QR codes via WhatsApp or SMS when required.
- Verify customer information and escalate fraud or discrepancy cases to the investigation team.
- Update call remarks, commitments, and outcomes in the system after every call.
- Maintain call quality, compliance, and professional conduct at all times.
Eligibility & Skills :
- Minimum 12th pass / Graduate preferred.
- Prior telecalling or call-center experience preferred (freshers can apply).
- Positive communication skills in Hindi (regional language preferred).
- Basic computer knowledge and ability to work on CRM/portal systems.
- Ability to use/make updates on excel and google sheets