- Contact customers through phone calls to collect overdue payments.
- Follow up on EMI dues and ensure timely payment collections.
- Negotiate repayment plans with customers based on company policies.
- Maintain accurate records of customer interactions and collection activities.
- Resolve customer queries related to outstanding loans and payments.
- Coordinate with the Credit and Operations teams for account updates.
- Monitor delinquent accounts and prioritize collection efforts.
- Achieve monthly collection and recovery targets.
- Escalate high-risk or default accounts to the appropriate team.
- Ensure compliance with RBI guidelines and company collection policies while interacting with customers.
Required Qualifications
- Any Graduate
- 3-6 years of experience in Collections, Recovery, Customer Service, or Telecalling, preferably in an NBFC, Bank,
or Financial Services company.
- Positive communication and negotiation skills in English and the local language.
- Ability to handle difficult customer conversations professionally.
- Target-oriented with strong follow-up skills.