Role Summary :

- The Key Accounts Executive will be responsible for managing and nurturing relationships with key clients while ensuring smooth coordination of orders, communication, and service delivery. This role requires a proactive and detail-oriented professional with strong communication skills and a high sense of ownership to maintain client satisfaction and support business growth.

Key Responsibilities

1. Key Account Management (60%)
- Build and maintain strong relationships with key clients to ensure long-term partnerships.
- Act as the primary point of contact for client queries, order updates, and issue resolution.
- Coordinate with internal teams to ensure timely processing and delivery of customer orders.

Track client requirements and ensure smooth communication between the client and operations team.

- Ensure high levels of customer satisfaction through timely responses and proactive support.

1. Order Coordination & Client Support (25%)

- Manage end-to-end order coordination from order confirmation to dispatch.
- Follow up with logistics and internal teams to ensure timely deliveries.
- Maintain accurate records of client interactions, orders, and follow-ups.




- Assist in preparing quotations, order confirmations, and client documentation.
- Ensure prompt resolution of customer concerns and escalate issues when required.

- Reporting & Process Support (15%)

- Maintain client data and order details in CRM or internal systems.
- Prepare periodic reports related to client orders and account activities.
- Support the management team with insights on client requirements and business opportunities.
- Identify opportunities to improve service efficiency and client experience.

Required Skills & Qualifications

- 1-2 years of experience in Key Account Management, Client Coordination, or Sales

Support roles

- Strong communication and interpersonal skills
- Good working knowledge of MS Excel and MS Office tools
- Ability to handle multiple client interactions and follow-ups effectively
- High sense of ownership and accountability

Working Details

- Location: Ahmedabad
- Working Days: 6 Days

Job Types : Full time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Key Accounts Executive (Ahmedabad)
🏢 SS Trade
📍 Ahmedabad