Job ID: 125283

Employment Type: Full Time

Reference: Work Experience: 8.0 Year(s) To 10.0 Year(s)

CTC Salary: Not Disclosed by Recruiter

Function: Sales / BD

Industry: Cement/Concrete/Readymix - Building Materials

Qualification: B.Tech/B.E. - Civil; Diploma - Civil

Location :

- Mumbai **Job Title: Manager
- Technical Support**

Specialization : Tile Adhesives, Waterproofing & Epoxy Systems Location : Mumbai Department : Technical Services Reporting To : DGM - Technical support Industry : Construction Chemicals Employment Type : Full time

Role Objective

Key Responsibilities

Technical Support & Site Execution (Core Focus)

- Provide expert technical guidance for tile adhesives (cementitious, ready-mix, large format tiles), waterproofing systems (cementitious, liquid-applied, PU, APP/bituminous), and epoxy systems (flooring, grouts, coatings) .
- Lead root cause analysis (RCA) for site complaints and ensure closure with corrective and preventive actions.

Sales, Project & Specification Support

- Act as a technical authority supporting sales teams during pre-sales, tenders, BOQs, and specification approvals .
- Deliver technical presentations to architects, consultants, PMCs, and key customers for tile adhesive, waterproofing, and epoxy systems.
- Support mock-ups, trials, and proof-of-concept installations to convert high-value projects.
- Assist in closing technically complex and premium projects by building customer confidence .

Training & Applicator Development

- Design and conduct advanced training programs for:

- Sales & project teams

- Approved applicators & contractors

- Channel partners

- Build and manage a certified applicator ecosystem , ensuring consistent execution quality.

Quality Assurance & Standards Compliance





- Ensure compliance with IS / EN / ASTM standards related to tile adhesives, waterproofing membranes, and epoxy flooring systems.
- Coordinate with QA & R&D; for product validation, field trials, and new product launches .
- Investigate customer complaints related to leakage, tile failures, chemical resistance, and epoxy performance and ensure timely resolution.

Consultant, Architect & Influencer Engagement

- Engage with architects, waterproofing consultants, structural engineers, and PMCs for system approvals and long-term specifications.
- Participate in technical seminars, CPD programs, and industry forums to establish technical leadership.

Process Excellence & Innovation

- Capture site feedback to support product improvement and system innovation .
- Standardize technical support processes across regions to reduce failures and escalations.
- Support development of new waterproofing and epoxy solutions aligned to market needs.

Qualification & Experience

- Education :

- B.E./B.Tech - Civil Engineering (mandatory)

- M.Tech / Specialized certification in Waterproofing / Flooring - Preferred

- Experience :

- 10-12 years in Construction Chemicals

- Strong hands-on exposure to Tile Adhesives, Waterproofing systems, and Epoxy flooring/coatings :

- Experience supporting large residential, commercial, industrial, and infrastructure projects

️ Key Skills & Competencies





- Deep understanding of substrate behavior, moisture control, bonding chemistry, and epoxy systems :

- Strong problem-solving & failure analysis capability

- High credibility in customer and consultant interactions

- Leadership ability to guide teams and applicators

- Excellent communication, documentation, and presentation skills

- Willingness to travel extensively to project sites

KPIs / Success Metrics

- Reduction in tile debonding, leakage, and epoxy failures :

- Faster and effective closure of technical complaints :

- Training coverage & applicator performance improvement

- Consultant & key customer satisfaction

- Technical support contribution to project conversions & repeat business

Strategic Importance of the Role

This role safeguards the brand promise on site , prevents costly failures, builds long-term customer trust, and enables premium project acquisition through technical excellence in Tile Adhesives, Waterproofing & Epoxy systems.

Key Skills :

- Tile Adhesive
- Waterproofing
- Epoxy Systems
- Civil
- Communication Skills
- Team Handling

Company Profile :

- Ascolite is marketed by Aswani Industries Pvt. Ltd. (formerly known as Aswani Construction Pvt. Ltd.) The introduction of Ascolite was a new direction by the Group to vertically grow into building materials from construction. The first step taken to promote Ascolite was by establishing the largest state-of-the-art Fly Ash Blocks (Aerated Autoclaved) manufacturing facility at Surat (Gujarat) & today we have a range of over 100 products in Walling, Tile-fixing, Waterproofing & Construction Chemicals.

Telephonic Interview Available :

- Telephonic interview

📌 View (Mumbai)
🏢 Ascolite
📍 Mumbai