coordinating shipments, handling customer queries, managing delivery staff, and ensuring
smooth branch operations.
Key Responsibilities
- Manage day-to-day operations of the courier branch.
- Coordinate parcel dispatch, pickup, and delivery activities.
- Ensure timely processing and tracking of courier shipments.
- Handle customer inquiries and resolve delivery-related issues.
- Maintain accurate shipment records and documentation.
- Coordinate with delivery personnel to ensure efficient route planning.
- Monitor branch performance and ensure service quality standards.
- Ensure compliance with company policies and operational procedures.
- Prepare daily reports related to shipments, deliveries, and pending consignments.
Required Skills & Qualifications
- Bachelor’s degree in any discipline preferred.
- Prior experience in courier, logistics, or supply chain operations will be an advantage.
- Good communication and customer handling skills.
- Ability to manage multiple tasks and work under pressure.
- Strong coordination and problem-solving skills.
Experience
1-4 years of experience in courier / logistics operations preferred.
Freshers with positive communication and coordination skills may also apply.