Job Title: Team Leader - Travel Operations

Experience : 3-6 Years Location : Delhi (In office) Industry : Travel & Tourism Joining : Immediate Joiners Preferred

Job Summary

Key Responsibilities

- Lead, mentor, and manage a team of travel consultants and operations executives.
- Oversee daily operations related to domestic and international flight bookings.
- Ensure timely resolution of customer queries and escalations.
- Monitor team productivity, quality, and service levels to achieve business targets.
- Coordinate with airlines, suppliers, and internal stakeholders to ensure seamless operations.
- Prepare and analyze MIS reports, performance metrics, and operational dashboards.
- Conduct regular training sessions and performance reviews to enhance team efficiency.
- Identify process improvement opportunities and implement best practices.




- Ensure compliance with company policies and service standards.

Required Skills & Qualifications

- Bachelor/ Masters degree in any discipline.

- 3-6 years of experience in the Travel Industry , with at least 1-2 years of team handling experience.

- Hands-on experience with GDS systems (Amadeus, Galileo, or Sabre) is mandatory. :

- Strong knowledge of domestic and international flight booking processes.

- Excellent leadership, communication, and problem-solving skills.

- Proficiency in MS Excel and reporting tools.

- Ability to work in a fast-paced and customer-centric environment.

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Team Leader - Travel Operations (Ghitorni)
🏢 Aertrip India
📍 Ghitorni