Job Summary : The CRM Executive - After Sales is responsible for managing post-sales customer relationships in real estate projects. This role ensures smooth documentation, payment follow-ups, possession coordination, and high levels of customer satisfaction from booking to handover.

Key Responsibilities : Customer Relationship Management

- Act as the primary point of contact for customers after booking.
- Maintain regular communication with buyers regarding project updates.
- Address customer queries, concerns, and escalations promptly.
- Ensure high customer satisfaction throughout the lifecycle.

Documentation & Compliance

- Coordinate agreement drafting, sales deed, and registration process.
- Ensure proper documentation for home loans and bank coordination.
- Verify KYC documents and maintain customer files.
- Maintain accurate records in CRM software.

Payment & Collection Follow-ups

- Track payment schedules as per construction-linked plans.
- Send payment reminders and follow up on outstanding dues.
- Coordinate with accounts for receipts and reconciliations.




- Prepare demand letters and payment statements.

Possession & Handover Coordination

- Coordinate possession process and handover formalities.
- Arrange pre-handover inspections with customers.
- Ensure snag list closure before possession.
- Collect possession-related documentation and final payments.

Reporting & MIS

- Maintain customer database and status reports.
- Prepare collection reports and aging analysis.
- Share regular updates with management.

Required Qualifications :

- Graduate in Business Administration, Marketing, or related field.
- 2-5 years of experience in CRM/After Sales in real estate.
- Good knowledge of real estate documentation and RERA guidelines.
- Strong communication and negotiation skills.
- Proficiency in CRM software and MS Office.

Job Types : Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages :

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 CRM (After Sales) : Real Estate (Nashik)
🏢 Aavesh Enterprises
📍 Nashik