India - Hyderabad

JOB ID: R-245671 LOCATION: India - Hyderabad WORK LOCATION TYPE: On Site DATE POSTED: Jul. 17, 2026 CATEGORY: Information Systems

You will work in a highly collaborative Agile workplace, supporting production systems, analyzing data flows across integrated platforms, and driving continuous improvement initiatives.

Key Responsibilities

1. Salesforce Support & Issue Management

- Perform issue triaging, prioritization, and resolution tracking for incidents and service requests :

- Work closely with business and technical teams for quick resolution and stakeholder communication :

- Conduct Root Cause Analysis (RCA) and recommend preventive actions :

- Support activities such as user access, configuration updates, and data corrections

2. Technical Data Flow Analysis (Triaging Focus)

- Analyze end-to-end data flows across Salesforce and upstream/downstream systems :

- Identify issues in data pipelines, integrations, and batch processes :

- Validate data consistency, integrity, and reconciliation between systems :

- Collaborate with engineering teams to resolve API, integration, and transformation issues :

- Support data migration, ingestion, and batch troubleshooting activities

3. Data Analysis & Reporting

- Perform data analysis using SQL/analytics tools to derive insights and identify anomalies :

- Develop reports and dashboards to support business decisions :

- Conduct data validation and quality assessment across systems :

- Provide ad-hoc analysis for defects, incidents, and business queries

4. Impact Analysis

- Conduct functional and technical impact analysis for change requests, defects, and enhancements :

- Assess impact across data, integrations, downstream processes, and reporting :

- Provide clear impact documentation and recommendations for stakeholders :

- Support release planning by identifying dependencies, risks,



and mitigation strategies

5. Business & Stakeholder Collaboration

- Act as a bridge between business and technical teams to translate issues into actionable insights :

- Participate in Agile ceremonies (stand-ups, backlog grooming, sprint planning) :

- Provide regular updates to stakeholders on incidents, risks, and progress :

- Support UAT and validation activities

6. Continuous Improvement

- Identify opportunities for process optimization, automation, and improved monitoring :

- Enhance triaging frameworks, SOPs, and knowledge base documentation :

- Contribute to best practices for data handling and Salesforce support models

Required Skills & Qualifications

Core Skills

- Salesforce Production Support & Administration :

- Technical Data Flow Analysis & Issue Triaging :

- Data Analysis (SQL, Reporting, Data Validation) :

- Impact Analysis (Functional & Technical)

Technical Skills

- Salesforce CRM (Sales/Service Cloud preferred) :

- Data analysis tools (SQL, Excel, dashboards) :

- Integration concepts (APIs, batch processing, ETL pipelines) :

- Understanding of data models, workflows, and system integrations :

- Experience in incident management tools (ServiceNow/JIRA)

Experience

- 5-9 years of experience in Business Analysis / Program Analysis / Support roles :

- Experience working in Salesforce-based enterprise environments :

- Proven experience in triaging, RCA, and stakeholder handling

Preferred Qualifications

- Exposure to Databricks / Data platforms / ETL processes :

- Experience in Agile/Scrum environments :

- Salesforce certifications (Admin / Business Analyst / Platform)

Soft Skills

- Strong analytical and problem-solving skills :

- Excellent communication and stakeholder management :

- Ability to handle production-critical issues under pressure :

- **High attention to detail and ownership mindset

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