Roles and Responsibilities :

- Lead a team of Healthcare Operations professionals to deliver high-quality services to clients in the US healthcare industry.
- Oversee daily operations, ensuring productive claims processing, customer service, and quality control.
- Develop and implement process improvements to increase productivity, reduce costs, and enhance client satisfaction.
- Collaborate with cross-functional teams to resolve complex issues and drive business growth.

Job Requirements :

- 5-15 years of experience in BPO voice or international voice process with expertise in healthcare operations.
- Strong knowledge of US healthcare processes, including claims adjudication and reimbursement procedures.
- Proven leadership skills with ability to manage a team remotely across different time zones (US).
- Experience working on international BPO projects for Fortune 500 companies.

📌 Operations Team Lead, Team Leader (Pune)
🏢 Brillminds Global
📍 Pune