Role Overview

The Sr Analyst - HR Operations will play a key role in enhancing employee experience through seamless HR operations, process optimization, and digital Operations. This role will own end-to-end HR processes and service delivery for employees and stakeholders across the EMEA & UK, lead process improvement and reporting initiatives, and act as an escalation point and mentor for junior team members, ensuring a smooth employee lifecycle experience.

Key Responsibilities

- Own and execute HR processes across the employee lifecycle (onboarding, offboarding, and transitions), serving as the subject matter expert and escalation point for complex cases.
- Drive HR Operations initiatives to improve employee experience and operational efficiency.
- Collaborate with HRBPs, COEs, and business stakeholders to ensure seamless HR service delivery.
- Monitor, analyze, and report on HR operations metrics, dashboards, and service SLAs; highlight trends, risks, and recommendations.
- Leverage HR tools and automation platforms (Workday, ticketing systems, etc.) to streamline and automate processes.
- Ensure compliance with HR policies, EMEA & UK regulatory requirements, and internal guidelines; support audits and process documentation.
- Provide timely resolution of employee queries and HR-related requests, maintaining service quality standards.




- Identify process improvement opportunities and lead continuous improvement initiatives from design through implementation.
- Mentor and guide Analysts and Associates, and support their onboarding and skill development.

Core Competencies

- HR Operations & Process Excellence
- Employee Experience & Service Orientation
- Data Analytics & Reporting
- HR Systems & Digital Tools
- Stakeholder Collaboration
- Attention to Detail & Compliance Orientation
- Mentoring & Team Guidance

Qualifications

- Bachelor s degree (or equivalent) with a minimum of 3 years of related experience, OR an advanced degree (e.g., MBA with specialization in Human Resources) with a minimum of 3 years of related experience
- Experience in HR operations, HR Operations, or shared services
- Experience working in matrix or multinational environments preferred
- Solid communication and stakeholder management skills
- Hands-on experience with HR systems (Preferrable Workday), ServiceNow and Microsoft tools
- Ability to work the EMEA & UK Shifts and support employees and stakeholders across the region

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Analyst, HR Operations (EMEA Shift) (Pune)
🏢 Ptc
📍 Pune