Role Overview:
Lead end-to-end MSP operations, client and supplier management, team leadership, governance, process improvement, compliance, and program delivery while ensuring SLA achievement and operational excellence.

Key Responsibilities

- Manage customer relationships and operational service delivery.
- Lead, mentor, and performance-manage program teams.
- Ensure SLA, KPI, and program objectives are consistently achieved.
- Oversee supplier and stakeholder management.
- Drive governance reporting and executive communication.
- Manage budgets, forecasting, and resource planning.
- Support program implementations and process improvements.
- Ensure compliance with hiring protocols, information security, and local labor laws.
- Collaborate with global teams to share best practices.
- Identify operational trends and implement corrective actions.
- Support business growth through expansion, upselling, and cross-selling opportunities.





Mandatory Experience

- 10+ years of staffing operations, service delivery, client management, and supplier management experience.
- Strong MSP/Staffing industry experience.
- 3-5 years of people leadership experience.
- Experience managing recruitment technologies such as VMS, ATS, and CRM.
- Proven stakeholder management and client-facing experience.
- Experience managing change initiatives and operational delivery.

Required Skills

- Robust communication and presentation skills.
- Team leadership and coaching abilities.
- Program and project management expertise.
- Data analysis and trend identification.
- Resource planning and succession management.
- Budget management and forecasting.
- Ability to work in a global, cross-functional environment.

📌 Program Manager (Pune)
🏢 Allegis Global Solutions (AGS)
📍 Pune