# Hiring: Operations Associate D2C Fulfilment & Warehouse

**Location:** Lower Parel, Mumbai (regular warehouse visits)

**Experience:** 2–4+ Years

**Employment Type:** Full-time

**Working Days:** Monday–Friday; Saturdays based on business requirements

**Department:** Operations & Supply Chain

**Reports To:** Global Warehouse Operations Manager

### About the Role

We are looking for a detail-oriented Operations Associate to manage end-to-end D2C order fulfilment, warehouse coordination, inventory management, and logistics for a fast-growing beauty and personal care brand with an international presence.

The role involves ensuring timely order dispatches, accurate inventory records, smooth returns processing, and effective management of Warehouse Management Systems (WMS) and integrations.

### Key Responsibilities

**1. D2C Order Fulfilment & Logistics**

* Monitor daily website orders and ensure timely picking, packing, and dispatch within agreed SLAs.

* Track shipments and coordinate with courier partners to resolve delayed, failed, or stuck deliveries.

* Handle order-related escalations, including damaged, missing, or incorrect products and address changes.

* Manage returns, Return to Origin (RTO) shipments, and replacements.

* Coordinate special dispatches for gifting, influencer campaigns, and promotional sales.

**2. Warehouse Coordination**

* Act as the primary point of contact for warehouse operations.

* Share daily dispatch plans and prioritise orders during sales campaigns and peak periods.

* Monitor warehouse performance, dispatch timelines, order accuracy, and returns processing.

* Ensure packaging, inserts, and kitting meet brand standards.

**3. Inventory Management**

* Record incoming stock through Goods Receipt Notes (GRNs) and reconcile quantities against purchase orders.

* Conduct regular cycle counts and reconcile physical inventory with WMS, ERP, and sales channel records.

* Track batch numbers, expiry dates, and FEFO (First Expired, First Out) compliance.

* Prepare stock reports and flag low inventory, discrepancies,



and near-expiry products.

**4. WMS Management & System Integrations**

* Manage day-to-day WMS operations, including SKU masters, user access, configurations, and workflows.

* Troubleshoot inventory synchronisation issues, failed order transfers, shipment errors, and invoice or label issues.

* Coordinate integrations between WMS, e-commerce platforms, courier aggregators, marketplaces, and ERP systems.

* Work with technology partners and vendors on system issues, API integrations, and data mapping.

* Test system enhancements, document SOPs, and train relevant teams on process changes.

* Identify opportunities to automate routine reports and reconciliations using spreadsheets, scripts, or AI tools.

### Candidate Requirements

* 2–4+ years of experience in e-commerce operations, D2C fulfilment, warehouse operations, inventory management, or WMS administration.

* Experience in D2C, beauty, personal care, FMCG, or retail businesses is preferred.

* Hands-on experience with WMS/OMS platforms such as EasyEcom, Unicommerce, or similar systems.

* Knowledge of integrations with Shopify, courier platforms, and marketplaces.

* SAP Business One or S/4HANA experience is an added advantage.

* Strong Excel/Google Sheets skills, including VLOOKUP/XLOOKUP and Pivot Tables.

* Understanding of shipment tracking, RTO, returns, inventory reconciliation, and warehouse SLAs.

* Strong coordination, troubleshooting, and follow-up skills.

* Good communication skills in English and Hindi.

* Bachelor's degree in any discipline; Supply Chain or Operations preferred.

### Key Performance Indicators

* Orders dispatched within agreed SLAs.

* On-time delivery performance.

* Order and inventory accuracy.

* RTO rate and returns processing timelines.

* Timely resolution of customer and warehouse escalations.

### Why Join Us?

* Gain end-to-end operations experience with a fast-growing beauty and personal care brand.

* Work closely with the global warehouse operations leadership team.

* Prospect to grow into broader operations and supply chain roles.

* Competitive compensation and performance-based incentives.

📌 Operations Associate (Mumbai)
🏢 Qrata
📍 Mumbai