Job Description: Desktop Support Engineer/ Service Desk
About the Role
Seeking an IT Support Engineer with strong knowledge of desktop/laptop hardware, Windows OS, networking fundamentals, and ticketing tools to provide end-user support and maintain IT infrastructure.
Experience: Fresher - 4 Years
Location: Mumbai - Goregaon (WFO)
Only Male Candidates are required
Mode of Interview: Face to Face
Key Responsibilities
- Troubleshoot hardware, software, and network issues (Windows 7/8/10/11)
- Handle desktop/laptop hardware: HDD, SSD (SATA/NVMe/M.2), RAM (DDR3/4/5), CPU, GPU, motherboard, NIC
- Support networking: DNS, DHCP, Default Gateway, port numbers, switches vs routers
- Manage HOSTS file, disk partitioning, drive shrinking
- Configure Outlook (POP/IMAP/SMTP),
manage OST/PST files
- Use ticketing tools: Jira, ServiceNow, Zendesk, Freshdesk, BMC Remedy
- Support RDP (3389), Telnet (23), SSH (22), HTTP/HTTPS
Required Skills
- Windows OS troubleshooting & built-in troubleshooters
- Hardware: Desktop/laptop components, storage devices, RAM types
- Networking: DNS, DHCP, Default Gateway, ports, Switch vs Router
- Email: Outlook configuration, OST/PST
- Ticketing tools & IT service management
- Valuable communication & problem-solving skills
Interested can share resumes at
[email protected]
📌 Desktop Support Engineer (Mumbai)
🏢 Nelito System
📍 Mumbai