Job Description Restaurant Captain

Job Title: Restaurant Captain Department: Food & Beverage / Restaurant Operations Reports To: Restaurant Manager / Floor Manager

Job Summary

The Restaurant Captain is responsible for supervising daily restaurant floor operations, ensuring excellent guest service, coordinating with service staff, and maintaining smooth and efficient restaurant operations. The Captain acts as a link between the restaurant manager, service team, kitchen, and guests.

Key Roles & Responsibilities

1. Guest Service & Customer Satisfaction

- Welcome guests warmly and escort them to their tables.

- Ensure guests receive prompt, courteous, and professional service.

- Take guest feedback and resolve minor complaints professionally.

- Handle special requests and ensure guest satisfaction.

- Maintain high standards of hospitality and service.

2. Staff Supervision & Team Management

- Supervise and guide waiters, stewards, and service associates.

- Assign daily duties and section-wise responsibilities.

- Conduct pre-shift briefings and communicate daily specials.

- Monitor staff grooming, punctuality, discipline, and performance.

- Train new team members on service standards and restaurant procedures.

3. Restaurant Operations

- Ensure tables are properly set up before service.

- Monitor food and beverage service timing.

- Coordinate with the kitchen and bar for smooth order execution.

- Check food presentation and order accuracy before serving.

- Ensure proper opening and closing procedures are followed.

4. Hygiene & Cleanliness

- Maintain cleanliness of dining areas, tables, chairs, and service stations.





- Ensure staff follow personal hygiene and grooming standards.

- Monitor proper handling of crockery, cutlery, and glassware.

- Ensure compliance with food safety and sanitation standards.

5. Billing & Cash Handling

- Ensure accurate order punching and billing.

- Verify bills before presenting them to guests.

- Coordinate with the cashier for smooth payment processing.

- Report billing discrepancies to the restaurant manager.

6. Coordination & Reporting

- Coordinate with the kitchen, bar, cashier, and housekeeping teams.

- Report guest complaints and operational issues to management.

- Monitor inventory of service equipment and restaurant supplies.

- Maintain proper communication between shifts.

Skills & Qualifications

- Minimum 1–7 years of experience in restaurant or hotel operations.

- Good communication and leadership skills.

- Strong knowledge of food and beverage service.

- Ability to handle guest complaints professionally.

- Valuable team management and problem-solving abilities.

- Knowledge of POS systems and restaurant billing.

- Professional grooming and positive attitude.

Key Performance Indicators (KPIs)

- Guest satisfaction and positive feedback.

- Speed and quality of service.

- Staff discipline and performance.

- Cleanliness and hygiene standards.

- Order and billing accuracy.

- Effective teamwork and coordination.

Overall Responsibility

The Restaurant Captain is responsible for ensuring that every guest receives an excellent dining experience while maintaining discipline, teamwork, service quality, and operational efficiency on the restaurant floor.

📌 Captain (Mumbai)
🏢 China Gate Restaurants
📍 Mumbai